About Us - FAQ

Frequently Asked Questions

Are there any questions about the following?

General MILES, why I have to use my miles to purchase what is?

MILES stands for Military Installment Loan and Education Services. We not only offer auto loans for full-time active duty military now helps to provide a foundation for improving their credit. Recognize the integrity of our cars we have funded our customers quality service at affordable prices for our members only. Our bank borrowers in the U.S., is the sixth largest bank in the United States. Consistent through the payment was made through the allocation, by having a major national lenders and their credit report, you are building a foundation of good credit. ?

The loan approval process fast and easy to us. If you require a new or used car loan for - to apply online today and get approval in advance. See Also loan places in columbus ms . If you have any questions, you are welcome to contact us before applying it to 866-466-4537 to speak to the specialists of miles. Check out also loan direct deposit .

MILES What is Premier?

In the Premier MILES is a program of tax relief for repeat customers. After at least 18 months continuous paid on loans MILES, customers, trade, and may not be eligible for reduced rate loans for new Miles with the current mileage of the vehicle. MILES Premier does not have the option to refinance your current loan.

Loan Questions Am I eligible to apply for a loan?

If you are active duty service members through the MILES program, are eligible to apply for a loan. However, there may be other requirements apply. We are now veterans, reservists, national guard, or that you can not help. In the incumbent? Click here to apply now .

MILES Do you qualify for loans should I do?

The first step of the process to complete the application here on our website is to send us your LES. See Also loan for cash advance . Once we receive and process your application, we will be able to determine your eligibility for loans. Click here to apply now .

What is the loan approval process?

Once you apply and send your month end date of the LES, at 800-514-6309 to discuss options for your mortgage purchase and dealers, loan specialist Miles calls. In some cases, we are to process the application may require additional documentation. Check out also loan til payday no fees . Once all requirements are met and you're ready to buy from one of the many miles of our authorized dealers.

Do I need to apply good credit?

No, we take the rank of your estimated time of service considerations, and the base date as well as entry, please pay the debts and credits.

How do I contact Miles program do?


Click here to contact us] to visit the tab.

How Do you qualify?

MILES program, your income and spending plans hope to avoid committing to pay for the loan of greater than you can afford. We take into consideration your income and debts to determine the amount of your qualifications. Check out also loanace lo . We are, after receiving and processing applications and the LES, we will be able to determine the amount and duration of your qualifications.

My term of the loan, and how do you decide?

Our lenders, U.S. Bank, to the longest period of up to 60 months, agreed to grant the loan period by doubling the time remaining on active duty contract is up. For example, if you have 24 months remaining in your career, you will be approved for a loan period of 48 months.

Situation and what is my loan?

Click here at 866-466-4537, call the Center to check the status of your application or MILES, press 1. See Also loanmax manassas va .

How quickly can I receive a response?

If the application was completed within our business hours, we must have an answer back to you within 30 minutes. And you can check the status of your application , click here . If the application is received after business hours will be processed the next business day.

My first payment due date when is when?

The first payment day each month, causing the second month following the date of contract. For example, if at any time during the month of April and the contract date, your first payment due date is June 1. Once established, your assignment, make a payment before the end of the month and of the first payment due date, are designed to pull the middle of the -month car payment. Check out also loan places in norfolk, va . If you do not start on time and assignment for any reason, if there are problems with your assignment, please call 800-293-allocation of our specialists in 2040. Check out also loan skipton .

How do you determine the cost of auto insurance have to pay it?

As with the purchase of automobiles, it also pays to study for auto insurance. Premiums may vary between insurance companies hundreds of dollars for the same vehicle. , Your age, your credit score, gender, marital status, checking and model of vehicle, your driving record state and city of residence: The premium is affected by the following elements.

Locate the authorized dealer or MILES I do?

Click here to go directly to the list of national network of authorized dealers. Or 800-508-You can also contact the specialist program in 6309 miles.

What kind of vehicle standards will be accepted by MILES program?

In order to maximize the quality and value of your car purchase, the following standards are required for vehicles purchased through the MILES program.

  • Vehicle with 75,000 miles is required for the following
  • The car can not be older than 5 years
  • You can not charge more than the retail price of the vehicle
  • MILES, you will need to provide a clean car fax report or AutoCheck dealer
  • There is 24 hour return policy on used vehicles
  • For a list of vehicles that are prohibited by MILES, the please click here
MILES Do you qualify for loans based on a rate cut of the service members Civil Relief Act?

Members of civil service remedies are applied to loans or debt that occurred prior to active duty service. All customers MILES, because you need to have active programs in order to qualify for this act to those who purchase a vehicle through the MILES program does not apply. For further information visit http://usmilitary.about.com/od/sscra/l/blsscra.htm

What happens if I separate from active duty?

Your assignment is usually stopped 60-90 days prior to the expiration of your career. To stop it before the bank's customer service contact the U.S. to a transitional counseling, preserving your investment in your credit and your payment made, please register and to pay for alternative means you. U.S. bank customer service number is 1-800-872-2657. When you contact the bank, the loan will need your account number or social security number available.

Can I ship my car overseas can I?

In order to reward members of the service through the MILES Program loans and loans perform their duties in a satisfactory response and, U. Check out also loan online benefits .S. banks, overseas shipments of vehicles to provide all of the following conditions , which have been met to approve.

  1. Vehicle is shipped, approved by the military, you need to ship at the expense of the government.
  2. Members of the Service a copy of the bank reverser (PCS) orders must be provided. See Also loans for military allotment .
  3. Loan, including outstanding charges in the second half, things must be current at the time of the request
  4. The contribution of the loan payment must be turned into power, have been received on a consistent basis
  5. You must verify the insurance for the vehicle. Check out also loan for retired military .
  6. Members of the service, one must be applied toward the principle balance of the loan (1) must pay an amount equal to the monthly contract payments

Authorization to ship the vehicle, including additional requirements for a proven payment history may be required at the discretion of the bank and such vehicles in the U.S., it is just time.
Security department to request the approval of vehicles worldwide shipping - call 1-800-658-0886 option 2.

If it does not use the credit score and how lenders What is?

People credit products, mostly up front, or no car for the money, receiving money or services, a specified period (term) is a promise to pay in trade. How well I do not, hopefully, you pay for these items are elements that determine your credit score. When it comes to borrow money, which means all your credit record. Credit agency collects personal information in order to build individual credit records. If you have a positive credit history you almost have many more options than consumers with a credit or bad credit record or no. For banks and credit unions to lend money to you, they will need to know how reliable you will repay the loan. Lenders lend money decisions based on several criteria, most important of these is a credit score. Credit score takes into account the following points.

  • Past payment history
  • The current amount is owed the debt /
  • The length of your credit history
  • The number of requests for new credit recently
  • Types of credit used

Since you have a low credit score, if you have a fair price, to buy a car with a favorable loan terms may be difficult.

  • No or bad credit
  • Low Credit Score
  • No, no cosigner
  • Past bankruptcy or repossession

The good news is, however, is that Miles is here to help! Sign up now!

I have a previous bankruptcy, Am I still eligible for miles program?

Have a single bankruptcy is discharged or rejected you, if they meet all other criteria for MILES and you, you need to qualify for the program.

I do have a foreclosure on your credit report before the vehicle for me, this can prevent me from using the MILES program?

As far as your credit report and did not suffer any loss from a foreclosure as the original lien holder of the vehicle, indicating that the loan is paid in full, you may receive a program . For detailed instructions on the 1 -866 -466 -4537, please contact the Center for MILES at option 1.

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Questions concerning the payment of the loan How do I contact should I bank lenders in the U.S.?

A. If the collection (to discuss the accounts for the past) call 1-888-321-5189.
B. All other assistance for 1-800 -872 - 2657 can be called to.
C. The Click here to access online bank accounts and the U.S.


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Allocation information My mortgage payments due to assignment why?

Timely payment is the most important factor in developing a positive credit history assignment is as follows.
1. To write and mail the check is not
2. Payments are posted timely and accurately account
3. Payment is by train, on the present time whether or not deployed, or are moved
4. Once half of your car payment is subtracted on the 15th, the other half is deducted per day to help budget for your auto loan, be established

How do I start my assignment of loan payments.

The preferred way to start your assignment, the Department of Defense (DOD) and military pay online using a system known as myPay. By using DFAS website http://myPay.dfas.mil along with your Social Security number and PIN, the myPay Web site will guide you through the setup process of a complete assignment. Check out also loans in knoxville .

My assignment does not start on time what happens?

Your assignment, if it does not start when the first payment is received in U.S. banking, payment is due yet. All payment is 1-800-872-2657 must be made by contacting customer service for U.S. banks. Your assignment is to ensure that start payments for the next time, please also consult the myPay / PeopleSoft for you.

If you stop my assignment I have to arrange alternative payment work?

Of all alternative payment arrangement, the lender MILES program, the United States can be made directly to the bank. Payment procedures, call 1-800-658-0886 Monday through Thursday from 8 am the best, option 2, will be handled by - 8:00 pm Central Standard Time.

I'm selling / refinancing / sale of my car. I am, please tell me how to stop the allocation.

Call your U.S. bank, please make sure your loan is being repaid as agreed between the dealers. If so, our partners at 1-800-765-2110 allocation received instructions on how to stop or change the assignment, call the company and military aid, also know to visit the myPay / PeopleSoft to stop or your assignment no. Check out also loans denver .

Paid one month earlier than expected my assignment, I have something money can I get back to me for?

Military assistance please contact the company at 1-800-765-2110. It from being transferred to U.S. banks that are applied to your account in order to stop these funds is essential to invoke the MAC before the last business day of the month. Check out also loan company sigmsolution . If you selected the U.S. Bank to help build a positive credit that can be allowed for early payment to be applied to your loan.

Your "initial allocation" if you want to request reimbursement, click here to submit it by fax to 866-268-6457 Print the form of reimbursement of the initial allocation. Redemption occurs on financial institutions by ACH transfer requested.

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Service Contract Information Vehicle service contracts and what is?

Every time you buy a new car, the manufacturer usually has a warranty that is provided to cover your car in the event a part is not functioning properly. When you buy a used car you can trust that company with the right coverage for your car that you (as well as power train) We recommend that you purchase a service contract from. Helps to protect you and your family from costly and unexpected repairs if it fails. See Also loan sharks in tn .

What auto parts or services are covered by the contract of MILES?

Click here to visit our services page of the contract (for conditions, please refer to the documentation of a service contract)

MILES service contract, or any special features you are important to me. See Also loan no emplyment check ?

$ 0 deductible: If done by one of our 700 + dealer network of authorized dealers servicing MILES national interest and service contracts are net of $ 0 miles.
Car rental: Car rental reimbursement is paid at the maintenance target. Check out also loan website for low income .
Roadside Services: Roadside approved vehicles, jump starting the tire change lockout, and fluid delivery, it is possible to provide traction. You may reach them at 866-434-4357.
Trip interruption (N / West Virginia, and HI): In the event of mechanical failure more than 100 miles away from home you can receive reimbursement for meals and lodging.
Note: For additional terms and conditions, please refer to the documentation of a service contract

I can not include the cost of the service contract can I loan. See Also loans gogo ?

Yes, Miles is the cost of service contracts during the term of the loan, you can finance your car loan. See Also loan till my payday .

Do I need a repair, if you need to submit a claim should I do?

IMPORTANT! It is your responsibility to use all reasonable means and precautions to protect your car from further damage. Continued operation of the vehicle after a failure occurs any (for example, continue to drive the vehicle after heating it), and in all cases to protect your vehicle, shall constitute a failure, the vehicle further damage as a result of the failure to protect can not be recovered shall be.
During normal business hours of the service sector, return the car to the dealer's service department, call the claims department at 800-322-3933 before proceeding to the administrator for all repairs. Without the prior approval of the repair bill will be excluded.
Note: If approval is not available for repair and maintenance of proper evidence can be rejected.

Do I have the responsibility for maintenance of the vehicle look like. See Also loans direct from lender uk ?

In order to maintain the effect your contract, you must have your vehicle serviced as follows.

A. that is specified in the instruction manual, please follow the manufacturer's recommendations. See Also loans for 3500 n0 faxing .
NOTE: The recommendations of the manufacturer's maintenance interval for most "normal" operating conditions are for. Special requirements (such as a short trip such a stop-and-go driving, road conditions dust and dirt), a short, maintenance intervals may be necessary. Please check with the dealer's service manager.

When presenting a claim, proof of B. The maintenance may be required by the administrator or authorized repair shop. All purchase receipts, invoices, maintains the work orders, please keep a log of all services that run services on the car. To provide evidence of the maintenance request, your failure, may result in denial of coverage for this contract.

My service contract, or to cover me overseas?

Service contracts, as well as 50 United States and Canada, Germany, is valid only for the repair facility AAFES.

I can not get a refund if you cancel the service contract can I?

It is possible to cancel your service contract. If you have funds in your car loan, the refund will be applied to the loan balance shall be paid to a lender.

To cancel your service contract how is it?

You can MILES ,1-800-293-may terminate this Agreement by contacting the contract specialist claims service in 2040.

How can I receive the benefits of car if my car fails?

Yes, about how to obtain a rental car just please call 800-322-3933.

I have delayed repairs there when you need to keep the car longer than the time of approval what happens?

Solutions need to be examined by the vehicle warranty, you need to order up to two additional days or parts of car insurance can be ordered.
Not available for redemption because of the delay rental shop scheduling.

Do I need to call for approval before the dealer to do the work?

Yes. All work was performed before the approval is denied.

I have roadside assistance and towing coverage available?

If you need roadside service your vehicle is approved, yes, call (TOO - GE - 4 HELP) Please make a 1-866-434-4357. This service is locked out, and fluid delivery, towing, jumpstarting, provides a tire change.

If my car fails far from home or permanent duty station for me, am I covered for travel expenses?

Three (3) During the receipted costs of meals (restaurant only), and $ 100 per day ($ 100) to receive the maximum refund of accommodation incurred during stay at hotels / motels up to (Hawaii, West Virginia purchased the contract is not available) Trip interruption coverage is provided in the following cases:

  1. Approved to operate the vehicle due to mechanical failure is covered you from home more than one hundred (100) is not miles.
  2. Due to the delay in the middle of the target mechanical failure, and accommodation and meals are required.
I transfer my service contract.

If you decide to sell your car, Yes, Miles is a service contract can be transferred to new owners.

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The GAP Loss Protection What is the GAP protection?

GAP is "common asset protection" stands for. If you have been declared a total loss of your car, your car insurance company may not cover the amount necessary to repay the financing agreement. See Also loans hemel hempstead . GAP is theft like that in your car, accident, fire, declared a total loss from causes such as floods, the balance of your loan and, unexpectedly exceeds the value of retail NADA vehicle at the time of loss are designed to protect you from financial obligations. Check out also loan no teletrack direct lender .

Why did I do I need a GAP?

You can save thousands of dollars when you use protection if lost or stolen GAP declare your vehicle a total loss. Over time your car is your car sometimes "market value" of the loan, leaving a balance higher than the fall: The reason is this. Most insurance companies for your car minus your deductible at the time of loss "market value" to pay - will pay for the difference in GAP.
For more information on the GAP, click here to visit our page of GAP

GAP is my primary insurance is valid at the time of the loss of what to cover events that are not total outstanding loans. See Also loan money in minutes ?

The main part is the insurance protection for your car key. GAP is claimed, if the amount had been assumed in the absence of the primary insurance primary insurance, then it should pay, however, that the petition is based on the outstanding loan amount of insurance can. See Also loan hull .

I sell, trade, if you want to refinance my car or a refund of GAP coverage available. See Also loans for self employed people ?


GAP protection, depending on national regulations, are refundable within the first 30-60 days. Check out also loan hop . Then, in some states, to allow pro-rated refund. Please contact your claims representative at 1-800-293-2040 Miles gap for answers to specific questions.

GAP is the total loss in the event of the "kick" Do you want automatically?

No responsibility is to report your loss. Contact the specialists at 1-800-293-2040 GAP-mile claim, helping people to start a claim of GAP, you can provide some guidance about the process all claims for loss and GAP . Check out also loan til payday .

How long before the billing and payment is made in GAP?


It takes approximately 2-6 weeks from the time all required documents are received in time for normal processing of claims paid and GAP.

GAP claims to receive payment of Who?


Payment, the lien has been issued to U.S. banks, will apply to your loan balance.

I make my monthly payment schedule my loan after the loss of my car. See Also loan no teletrack direct lenders . Will I be reimbursed for these payments?

The amount of the claim of the gap is made on the basis of outstanding loans, such as date of loss. Until the loan is paid in full, must be allocated places to stay. When you stop the initial assignments, may occur late fees or other fees may not be covered by the policies of GAP. Additional payments made after the date of loan losses continue to be applied to the normal payment schedule. Check out also loan in 1 minute . GAP is then applied to the loan, any overage in the account, customers will be reimbursed to the customer.

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MILES vehicles are prohibited in
To check the status of your application
Refund form Allocation
Access to a U.S. bank account
Find a MILES Certified Dealer

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